RapitKL Rabbit Card.

RECENTLY, RapidKL came up with a new card called Kad Rabbit. When you enter the bus, you have to touch the card on a screen once, and again when you alight.During my recent trip to KL I  enter this  RapidKL bus service from KLCC to Bukit Bintang. The driver (women driver)  ask me to purchase a 'Kad Rabbit' from the machine near to her driving seat.

 Please slot in Rm5.00 to this machine and the rabbit card is yours..
Why must I be forced to buy the card at a minimum price of RM5 even though I will be using this bus only once? The bus driver gave me two options either a card for MYR5 with MYR3 value or MYR10 with MYR8 value. Basically its MYR2 for the card.

RECENTLY, RapidKL came up with a new card called Kad Rabbit. When you enter the bus, you have to touch the card on a screen once, and again when you alight. Even though this system is meant to make things easier for passengers, there are some issues that Syarikat Prasarana Negara Bhd should look into.This card is supposed to be used on all buses, trains, at parking lots, fast-food outlets, dining establishments and even movie outlets. But it can't be used at toll gates.



If we are talking about interoperability and standardising the technology and mechanism for easier operation, the card should be usable at toll gates as well.
Why do commuters have to buy a different Touch 'n Go card for the toll gates?
Another issue is that buses will not accept exact change any more. So, if you don't have this card, you will not be able to board the bus. Is this fair for commuters who are not well informed?

If RapidKL is trying to make things easier, there should be more promotions and awareness campaigns on this Kad Rabbit.What if a senior citizen or a disabled person who does not have a Kad Rabbit wants to board a bus?

What if the commuter is taking the bus only once for the day?Why must they be forced to buy the card at a minimum price of RM5 even though they will be travelling only once?

Let us say the cost of two-way travel is RM4. If your card has only RM4.30, you would not be able to use the card as you would need to have a minimum of RM5 to travel. This is based on a complaint received by the National Consumer Complaints Centre from a commuter.The managements of some fast- food outlets, dining establishments and cineplexes do not even know this card exists. So, how can consumers use it when these places are not prepared for it?RapidKL bus drivers should also be more considerate when handling passengers who are not aware of the card. They should explain the situation and not shout at them. Some drivers get annoyed and do not let the commuters board the bus. It would be good if commuters were given the choice of using cash or the card.